I went to one of those membership clubs yesterday to buy enough product in bulk to last through the apocalypse.
While shopping I stopped at a product sample stand and took more than one sample. Before I moved on I asked the sample-providing employee, “Where are the pastries?”, because you can never have too many pastries for the apocalypse. I was surprised when her response was, “Oh, I don’t know. You will have to ask a store employee. I’m an employee of the promotions company, not the actual store.”
What?! There stood this sample-providing person behind a store-branded kiosk, wearing a store-embroidered apron but she was not an employee of the store?
Now I don’t think there’s anything wrong with branding the promotions company with the store logo. It actually makes sense that a major retailer who specializes in selling bulk product at low prices would outsource the sampling of their products to a third-party promotions company.
What struck me as wrong was the fact that the promotions company had not empowered their sample-providing employees to be product guides for wandering shoppers. That’s like a pizza delivery guy saying, “I can’t give you directions because I don’t live in this neighborhood. I only deliver here.”