Journal

Why do my managers still come to me after I made my son CEO?

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Lines of footprints across a snowy field leading towards one bare tree

Managers keep coming to you after your son or daughter becomes CEO because, from where they stand, it still works. You answer quickly, you have answered well for years, and your word may still carry the weight of ownership. Some come out of habit, some for reassurance, some to appeal a decision. Each answer you give keeps the old route open. It closes only when you stop answering and redirect.

This is one of the most common things founders notice after a handover, and one of the most frustrating, because it seems to ignore a decision everyone was told about. It rarely means the managers reject your successor. It means that, in their daily experience, the change has not yet happened.

Why do they keep coming?

A title is an announcement. Behaviour changes when people find that the old way no longer works. Until then, managers have good reasons to keep using it.

  • Habit. For years, the way to get something done was to walk to your office. Habits that old do not change because of a memo.
  • Speed. You know the history, the people and the numbers. You can often answer in a minute what your successor needs a day to look into. Busy managers choose the faster route.
  • Insurance. If you have approved something, a manager feels protected. If the new CEO approved it and you later disagree, they could be caught in between. Checking with you first removes that risk.
  • Relationship. Many of your managers like you, trust you and enjoy talking to you. Coming to you is partly a way of keeping that relationship alive.
  • Doubt about what has really changed. If you still own the company, still attend meetings and still answer questions, it is reasonable to wonder whether the CEO title came with real authority.

Not every visit is the same

It helps to notice what kind of approach each one is, because they call for slightly different responses.

Asking for a decision

“Can we go ahead with this supplier?” This is the clearest case. The decision belongs to your successor, and the manager is bringing it to the wrong place.

Asking for a second opinion

“I have spoken to him about it, but what do you think?” This looks harmless. In practice, if your view differs, the manager now holds two answers and can choose one. Your successor’s decision has become one option among two.

Appealing a decision

“He has decided to close the site, and I think it is a mistake.” This is the most damaging, because if you listen sympathetically, the manager learns that your successor’s decisions can be appealed to a higher court.

Simply talking

“I just wanted to let you know how things are going.” Sometimes this is just loyalty and warmth. Sometimes it is information that should have gone to your successor first.

What does it cost to keep answering?

Each time you answer, three things happen, usually without anyone intending them.

  • The manager learns the route still works. They will use it again, and others will notice.
  • Your successor loses information. Decisions are made, or influenced, in conversations they were not part of. They find out later, sometimes from the person affected.
  • Two centres of authority form. Over time, people learn to manage both of you, choosing which to ask depending on the answer they want. Decisions slow down, and your successor is left leading with a title that does not carry its full weight. The successor’s view of this is covered in a title without authority.

None of this is a disaster in a week. It becomes a real problem when it continues for months, because the company organises itself around it.

How should you respond in the moment?

The answer is the same each time: be warm, redirect, and do not decide on the way out. A few phrases that tend to work:

  • For a decision: “That one is his now. Take it to him.”
  • For a second opinion: “I would rather not give you a second answer. What did he say? Go with that, and if you have a concern, raise it with him.”
  • For an appeal: “I understand it is a hard call. He has made it, and I support it. If you think something has been missed, tell him directly.”
  • For conversation: enjoy it, and keep it away from decisions. “Good to hear from you. Make sure he knows this too.”

The first few redirects are the hardest, for you and for them. They are also the ones that teach the most. Managers are testing whether the new rule is real.

What else helps?

Redirecting in the moment is necessary, but it works faster with a few changes around it.

  • Tell your successor every time. A short note: “Anna came to me about the supplier. I sent her to you.” Your successor stays informed and is never the last to know.
  • Say it to the managers as a group. One clear statement from you carries more weight than a hundred redirects: which areas your successor now decides, and that you will not overrule or re-decide them. If you have not yet listed those areas in detail, how do I hand over decisions, not just the title? sets out how.
  • Change your availability. If your office is next to theirs and your door is always open, you will be visited. Some founders change offices, change their hours or spend more time on work outside daily operations. How a founder steps back without disappearing covers what that new role can look like.
  • Do not become a quiet appeals court. If you disagree with a decision your successor made, take it to them privately. Never let a manager leave your office with the sense that you might reverse it.
  • Let your successor’s decisions be seen to stand. When a decision is questioned and holds, people notice. Each one that holds makes the next redirect easier.

What if your successor sends people to you?

Sometimes the route stays open from the other side. A new CEO, unsure or overloaded, may say “check with my father” or “let us see what my mother thinks”. That keeps the old route alive just as surely.

If this happens, talk to your successor privately. The question is not whether they want your view. It is where they ask for it. Asking you in private and then deciding in their own name builds their authority. Sending managers to you does not.

In short

  • Managers come to you after the handover out of habit, speed, insurance and loyalty, not usually defiance.
  • Visits take different forms: asking for a decision, a second opinion, an appeal or simply a conversation.
  • Every answer you give keeps a second route to authority open, and the company slowly organises around it.
  • Redirect warmly every time, tell your successor, and never re-decide or reverse their decisions in private.
  • Say plainly to the managers what has moved, and change your availability so the new route becomes the easy one.

If you would like to talk through what this looks like in your own company, you can request a private conversation.

The handover will happen either way.

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